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How 911bet Handles Your Personal Information

When you open an account with us, you share personal details and payment data — including wallet identifiers for bKash, Nagad and Rocket. This page explains exactly what we collect, why we collect it, and how you can control it.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and deleteSecure data handlingBangladesh-focused policy
911bet How 911bet Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove data we hold about you, our support team handles privacy requests directly. You can raise a request by live chat, email or through the account help section — we will acknowledge your request and respond with the outcome. For wallet-linked queries, such as removing a saved bKash or Nagad reference, verification of your identity is required before any change is made.

Live Chat Start a live chat session from your account dashboard to raise a privacy request. We handle data queries the same way we handle account support — directly and without delay.
Email Support Send your data access or deletion request to our support email address shown in the account help section. Include your registered mobile number so we can verify your identity.
Account Help Section Log in, go to the Help area, and select the privacy or data request option. This path lets you raise a request while staying authenticated, which speeds up verification.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data protection at 911bet is built around four practical areas: how we secure it in transit and at rest, how long we keep it, how cookies work on your device, and how you can request changes. Each area is described below. If anything is unclear, reach out via live chat or the account help section — we would rather explain than leave you uncertain.

Account Security and Encryption

Your account credentials and payment references — including linked bKash and Nagad wallet numbers — are encrypted at rest. We use SSL across all data in transit between your device and our servers.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

We keep account data for as long as your account is active and for a period after closure as required by applicable regulations. You may request deletion of non-mandatory data by contacting support.

Requesting Changes to Your Data

To update or remove stored information — such as a Rocket or Nagad wallet reference — contact us via live chat or email. Identity verification is required before any sensitive data is altered or removed.

Common Questions About Your Privacy on 911bet

These are the questions we hear most often about how your data is handled. If your question is not covered here, live chat or the account help section will get you a direct answer.

We collect your name, email, mobile number and, where relevant, the wallet reference for your bKash, Nagad or Rocket account. Device and session data is also logged automatically for security purposes.

Yes. Wallet references are encrypted at rest and are never shared with third parties outside of the payment processing required to complete your deposit or withdrawal transaction.

Yes. Contact our support team via live chat or email from your registered account. We will verify your identity and provide the data we hold in a readable format within a reasonable timeframe.

Log in, go to the account help section and raise a data change request, or use live chat. We require identity re-verification before removing or replacing any stored payment wallet reference.

We share data only with payment processors and fraud-detection partners where necessary to operate your account. Those partners are bound by data-handling obligations and cannot use your data for their own marketing.

We retain account data for a period after closure as required by applicable regulations in eligible regions. Non-mandatory data can be deleted on request; contact support to start that process.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.